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Community and Parent Concerns and Complaints:
Steps for Resolution

En Español

The TUSD Governing Board believes that positive and appropriate two-way communication between the school district, schools, parent or community member of the Tucson Unified School District school community is a vital component of school-community interaction. The Board further believes that most questions and concerns are best resolved through communication with appropriate staff members either at each local school or at the district level. (Excerpted from Board Policy KE, Public Concerns and Complaints)

Most complaints can be resolved through informal discussions with staff members. If a resolution is not found in this manner, then use the following steps:

Step 1:	Discuss your concern with the school personnel (teacher, counselor or staff member).
If necessary, proceed to Step 2.
Step 2:	Discuss your concern with the school site administrator (principal, assistant principal). (See the school directory or department directory for phone numbers.)
If necessary, proceed to Step 3.
Step 3:	Discuss your concern with the appropriate school liaison at district level at either of these offices: Community Resolution Center - 225-6686, or Welcome Center - 225-6400.
If necessary, proceed to Step 4.
Step 4:	Submit a written appeal to the next level supervisor.

To submit your written appeal, complete the following form:

Public Concerns and Complaints Form

Print Version
Available in MS Word | Available in Adobe PDF

Online Version

If you use the print version, mail or deliver it to

Leadership Teams
Tucson Unified School District
1010 E. Tenth St.
Tucson, AZ 85719

or fax it to (520) 225-6186.

Thank you for working with us to achieve a resolution to your concern.

RESOURCES

	Board Policy KE, Public Concerns and Complaints --In MS Word --In Adobe PDF
	Board Policy KE-R, Public Concerns and Complaints Regulation --In MS Word --In Adobe PDF
	Public Concerns and Complaints Form --In MS Word --In Adobe PDF
	Online Concerns and Complaints Form

PHONE NUMBERS

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For more information contact:
Tucson Unified School District, 1010 E. 10th Street, Tucson AZ 85719
Telephone: 520-225-6000
E-Mail: webmaster@tusd.k12.az.us