1010 E. 10th St.
Tucson, AZ 85719
Help Desk: (520) 225-6333
Fax: (520) 225-6177
Each Technology Services unit contributes to the department's mission of providing the technology infrastructure and support for the district. The following list describes the main responsibilities of each Technology Services unit:
Analysis, Training and Support provides training classes for all District users as well as online learning materials for computer applications and technology.
Data Center oversees central computer operations, including paycheck/stub printing, server backups, network monitoring, web systems analysis, and the Districtís disaster recovery plan.
Desktop Management remotely manages all computers throughout the District. Installs Windows and software updates along with anti-virus, and anti-malware programs. Monitors the health of District computers.
ERP (Lawson/PeopleSoft) customizes and provides support for enterprise software (Lawson for Finance and Purchasing and PeopleSoft for HR, Benefits, and Payroll) to meet the District's needs for financial and human resources records and transaction processing.
Inventories, Installation, and Maintenance maintains a current inventory of all computers, printers, and other TS Technology. Coordinates installation of new technology equipment throughout the District. Manages parts inventory and distribution for technology equipment throughout the District.
Mojave created, develops, maintains, and updates Mojave, the Districtís Student Record Management System to meet the Districtís, Stateís, and Federal Governmentís ever-changing needs. Researches and analyzes District, State, and Federal regulations to make sure the Mojave software complies with legal mandates. Maintains and supports student management for 120 schools on a distributed system. Designs and implements system upgrades for Mojave as District computer technology changes. Provides ad-hoc reports and other IT based tools for central staff.
Network Security analyzes the network security system and central network operations, WAN and LAN data systems, and District security needs. Determines needs and evaluates options for optimization and creates new system designs when necessary. Develops plan for upgrades, integration and optimization and implements solutions. Reviews special requests for firewall access.
Proactive Customer Service promotes the use of technology throughout the District to enhance achievement and productivity. Proactive customer service provides a strategy for exceeding customer expectations, reducing costs and supporting relevant technology growth.
Server Support Services builds and manages all site and central District servers and manages the District email system. In addition, they create and manage student and staff user accounts and troubleshoot everything from access to District servers to user workstation issues at the central offices.
Service Desk (Help Desk) provides a single point of contact for technology incident reporting, referral, or resolution. They act as liaison for school sites, verifying and correcting student data.
Telecommunications monitors and maintains the District Wide Area Network for voice and data services as well as all site Structured Cabling Systems, telephony, and data connectivity including wireless.
Workstation Support Services provides support for technology initiatives in schools and other District sites. Coordinates and performs the installation of computers, printers, and other peripheral devices at schools and instructional sites. In addition, they assist with the moving and installation of technology equipment throughout the District.