Frequently Asked Questions

Q. Who should I call if I have questions regarding transportation?

A. 225-4800 – Transportation's Customer Service Department.

Q. How do I find out if my child qualifies for transportation?

A. See the Transportation Eligibility page.

Contact Transportation's Customer Service Department at 225-4800.

Contact the school your student is attending.

Q. Do Open Enrollment students qualify for transportation? 

A. Most open enrollment students do not qualify for transportation.  However, Incentive Transportation is available for some students if they live within the boundaries of a racially concentrated school as defined by the Unitary Status Plan.

Q. What is Incentive Transportation?

A. TUSD provides an incentive to diversify the student population by offering transportation to some open enrollment students. Incentive Transportation for Open Enrollment depends on several factors, including the demographics of the home school, the demographics of the school to which you are applying, and the student's ethnicity.

Q. How can I find out if I qualify for Incentive Transportation?

A. See the School Choice Calculator.

Contact Transportation's Customer Service Department at (520) 225-4800.

Contact School Community Services at (520) 225-6400.

Get on the Bus LogoQ. If my child qualifies for transportation, when will I receive a copy of my child's bus stop info?

A. If your child is enrolled by May 16, you will receive a letter, via US Mail, two weeks prior to the start of school with the information.

If your child is enrolled after May 16, you will be notified by phone or mail as your bus stop assignment information becomes available. It may be two to three weeks after the start of school.

Q. What time should my student arrive at the a.m. bus stop?

A. Students are asked to be at their designated bus stop location at least 10 minutes prior to scheduled pick-up time.

Q. The bus didn't show up on time for my child. How long should he/she wait at the stop?

A. Your child should arrive at the stop at least 10 minutes before the scheduled arrival time of the bus. If there is a substitute driver, the times may not be absolutely consistent with the regular times. If the bus is late, ask your child to remain at the stop. Buses break down, roads are blocked, drivers become ill or have emergencies, but there will always be a bus at every stop. If the wait becomes 10 minutes or longer, call Transportation's Customer Service Department at 225-4800.

Q. Who do I call if my child leaves items on the bus?

A. Call Transportation's Customer Service Department at 225-4800.

Q. Do Pre-K students qualify for transportation?

A. No, unless they are in Exceptional Education and have an IEP.

Q. What is the Wee Care Program?

A. Wee Care is a program for our TUSD kindergarten bus riders. Wee Care is focused on enhancing safety procedures for our newest bus riders. Parents/Guardians will need to determine whether their child will be met by themselves or another adult at the bus stop or if their child will walk with a "bus buddy."

Q. If my child lives outside of TUSD and attends a TUSD school, does my child qualify for transportation?

A. No.

Q. Can my child's pick up and drop off addresses differ?

A. Yes. Please contact your school to follow the process for approval. Upon approval by the Transportation Department, you will be notified when, and if, the route can be set up.

The addresses have to be consistent 5 days a week. The alternate pick up or drop off address must be in your attendance area. You must be eligible for transportation based on your home address, not the alternate address.

Q. Can my child be transported only for the morning or afternoon?

A. Yes, you can request only morning or afternoon transportation by contacting the Transportation's Customer Service Department at 225-4800.

Q. Is a bus stop ever dropped or eliminated?

A. Yes, if a bus stop is not used for 10 consecutive days, the bus stop will be eliminated.

Q. Is there supervision at TUSD bus stops?

A. No, but there is TUSD supervision at transfer points.

Q. Are there monitors on the bus?

A. This is determined by TUSD Transportation on a case-by-case basis.

Q. What are the bus rules?

A. See the bus conduct page for the rules of behavior.

Q. What if my child receives a bus conduct report?

A. All bus conduct reports are sent to the school administrator. According to district policy, the school administrator determines all disciplinary action.

Q. How long is a typical bus ride?

A. Ride time depends on the distance between your home and school and the additional riders/stops on your bus route.

Q. Will my student ride the same bus in the afternoon as the morning?

A. We attempt to route students on the same bus with the same bus driver, but this is not always possible.

Q. Who's responsible for getting my child from daycare to the bus or from the bus to daycare?

A. The daycare staff stands in the place of the parent and must meet the child at the bus just as a parent would. Please take this into account when considering child care.

Q. If my child is sick will they be transported home during the school day?

A. No.

Q. My child lives within the walk radius and the walk path is unsafe. Do we get transportation?

A. To report your walk path unsafe, please contact Transportation at 225-4800.

If TUSD School Safety determines the walk path unsafe, you will be notified of the route information as soon as it becomes available.

Q. Are there cameras on the bus?

A. Yes, every TUSD bus is equipped with a camera.

Q. Does TUSD do door-to-door pick up?

A. No. We do not meet students at the door nor do we accompany students to the door. Bus stops are at the curb.

Q. What does it mean if my child is "must be met?"

A. The child will not be let off the bus without the authorized party being present at the bus stop.

Q. What if my child no longer needs transportation?

A. If your child is eligible for transportation but will not use it, please call the Transportation's Customer Service Department at 225-4800.

Q. What if my child is eligible for transportation, hasn't used it and suddenly needs it?

A. Please call the Transportation's Customer Service Department at 225-4800 to let them know it is needed.  They will let you know where you can get on the bus and/or if a stop will be re-instated.

Q. If my child withdraws before the end of the year, will transportation be cancelled?

A. Yes.

Q. Does my child need to be attending a TUSD school to take TUSD transportation?

A. Yes.